People in need of care and their relatives face the challenge of finding suitable support services in everyday life. The state of North Rhine-Westphalia wanted to simplify this access and at the same time make the care structure more transparent and accessible. The aim was to create a central digital platform that citizens across the state can use to search for recognized, everyday support services – simply, quickly and reliably.

We developed a web-based application for the Ministry of Labor, Health and Social Affairs NRW in order of the institution under public law, d-NRW, that is individually tailored to the requirements of the care infrastructure in NRW.

The NRW offer finder is now a central digital tool for citizens, relatives and specialist agencies in NRW. It ensures:

• Transparency about the range of everyday care support services,
• Relief for family caregivers through targeted help services close to home,
• Strengthening the care structure through increased visibility and accessibility of local providers.

The solution is scalable, open and future-proof – an example of successful digital services of general interest in the area.